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Shipping Policy & Information

Shipping Information

All orders are subject to a 24 business hours processing period. We prepare all orders in the order we receive them, priority or first class mail orders do not get special privileges as far as processing periods. We cannot edit or change orders once they have been submitted. This is to ensure that our customers receive their orders as quickly as possible and no confusion occurs.

Once an order has been placed, we will estimate shipping and delivery dates for you based on the availability of the items ordered and the shipping option chosen.

Expedited Parcel

  • 3 business days locally
  • 4 to 6 business days regionally
  • 5 - 10 business days nationally

$15 Flat Rate. 

Free shipping on orders of $75 or more

Xpresspost

  • Next day locally
  • 1 to 2 days regionally
  • 3 days nationally

$25 Flat Rate.

 

Shipping Policy

Shipping Window
At flamingovape.com we have multiple shipping options which are all done through Canada Post. We will try to ship all orders placed before 1:00 PM CST that same day unless changes have been requested through sayhello@gmail.com. If you placed your order before 1:00 PM CST and we could not fulfil your order that same day we will notify you. Please be aware that whether you choose Canada Post Expedited or Canada Post XpressPost, the processing of your order will be done in the order that it has been received.

Pre-Orders
When you pre-order an item it means you are putting money down on a product that has yet to be released, upon release we will have it shipped out to you as fast as possible. Every product that’s listed for preorder will have (PREORDER) in the name/title. Please keep in mind that if you choose to purchase a product with (PREORDER) in the title you will not receive the product and anything else you added to the cart with it until the (PREORDER) item becomes available. The stock will be prioritized to those customers who committed to the (PREORDER) before the item gets added to the stock for the rest of the customers to purchase. Pre-orders can be refunded at any time without any penalties, please allow up to 5 business days for the refund to take place (according to your banking institution). If you have any questions about your pre-order or order, in general, feel free to email us at sayhello@flamingovape.ca or call us at (204) 219-8787 EXT 1.

Proof of Age Required
Due to the nature of our industry, we have chosen to use Canada Post’s Proof of Age (18+) option on every single shipment that gets sent out from our facility. What does that mean for you? Because this option has been enabled all packages will require a signature upon delivery. The only person that can claim the package is the same person who has placed the order and put their name on the Shipping Information. Proof of Age will be requested upon delivery by Canada Post.

If you are not home to receive your package, a slip will be left at your door or mailbox with information for pick up at your nearest post office. Canada Post will not release the package unless your ID matches the shipping information. Any fees associated with a returned package to sender will not be refunded.

Free Shipping
flamingovape.com offers free expedited shipping on all orders within Canada when you purchase over $75 (before taxes). There are no limits to the item combinations you are allowed to make and even items on sale apply towards free shipping. The Canada Post Expedited shipping option will automatically be selected but you can upgrade to the XpressPost at the checkout page.

Carrier Restrictions & Insurance
Since flamingovape.com only uses Canada Post for all shipments within Canada, we are unable to get packages delivered to you on the following days: Saturday, Sunday or major Canadian holidays. The reason is Canada Post Carrier services are closed on these days.

Every shipment sent out from flamingovape.com will be insured for up to $100. In the event that Canada Post loses a package, we will only credit orders up to $100, unless Additional Insurance was paid for. Additional Insurance can be added to your cart before checkout up to $300.